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DBT Apparel

We hope your happy with your purchase, and we will continue to strive to help satisfy your boxing needs.

Customer Service Policy – DBT Apparel

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1. Introduction

At DBT Apparel, we are committed to providing a high standard of customer service.

This policy explains how we handle customer enquiries, complaints, and feedback, and how we aim to resolve issues fairly and efficiently.

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2. Contacting Us

Customers can contact us using the following methods:

We aim to respond to all enquiries within 1–2 business days.

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3. Customer Enquiries

We aim to provide clear and accurate information in response to all enquiries relating to:

  • Orders and deliveries

  • Products and sizing

  • Returns and refunds

If we require additional information to assist you, we will let you know as soon as possible.

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4. Complaints Handling

We take complaints seriously and aim to resolve them promptly and fairly.

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4.1 How to Make a Complaint

You can submit a complaint by contacting us via email at support@dbtapparel.com.

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4.2 Our Process

We will:

  • Acknowledge your complaint within 2 business days

  • Investigate the issue thoroughly

  • Provide a response or resolution within 14 days

If we are unable to resolve your complaint within this timeframe, we will inform you of the delay and provide an updated timeframe.

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5. Refunds and Returns

Your rights regarding refunds and returns are set out in our Returns and Refunds Policy.

Where applicable, your rights are protected under the Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.

Nothing in our policies affects your statutory rights.

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6. Data Protection

We are committed to protecting your personal data.

We process personal information in accordance with applicable data protection laws, including the UK GDPR and the Data Protection Act 2018.

For full details, please refer to our Privacy Policy.

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7. Accessibility

We aim to make our services accessible to all customers.

If you require support due to a disability or have specific communication needs, please contact us and we will make reasonable adjustments where possible.

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8. Continuous Improvement

We regularly review and improve our customer service processes.

Customer feedback is important to us and helps us improve our products and services.

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